Terms of use

Last updated: 17 October 2026

These terms are an agreement between you and Success Solutions Ltd ("we", "us") for using the Nutrition Counts app and website. By using the app you agree to them. Please also read our privacy notice.

1. Not medical advice

Nutrition Counts helps you understand and compare foods and track what you eat. Our scores, targets and suggestions are general information, not medical, dietary or professional advice, and they aren't a substitute for advice from a doctor, registered dietitian or other qualified professional.

Calorie and macro targets are estimates for healthy adults. They aren't suitable if you are pregnant or breastfeeding, under 18, have or have had an eating disorder, or have a medical condition - please speak to a health professional first. Always check product packaging, especially for allergens: recipes change, and product information may be incomplete or out of date.

2. How scores work

Each score is our own rating, based on a published method using UK government nutrition models and regulator sources. A lower score doesn't mean a food is unsafe. Product information comes from Open Food Facts, the UK government's food tables and other users, and may contain mistakes.

3. Your account

• You must be at least 13 to create an account.
• Keep access to your email secure - it's how you sign in.
• Choose a username that isn't offensive, misleading or someone else's name. We may change or remove usernames that break these rules.
• You can delete your account at any time from inside the app.

4. Products you add

When you add or correct a product, you confirm the information is copied accurately from the product's packaging. You give us a free, worldwide, permanent licence to use, edit, publish and share that product information - including contributing it to Open Food Facts, whose database is published under the Open Database License. Points and badges are for fun: they have no cash value and can't be exchanged. We may remove contributions or points that look inaccurate or abusive.

5. Fair use

Please don't:

• add false or misleading product information, or try to game points or checks;
• copy, scrape or resell the app's data, scores or content in bulk;
• try to access other people's data or interfere with the app's security or normal running.

We may suspend or close accounts that break these terms.

6. Ads and links

The free version of the app may show an occasional, clearly labelled ad (Plus has none). If you follow a link to another business's website and buy something, that purchase is between you and them, on their terms.

7. Nutrition Counts Plus (subscriptions)

Plus is an optional subscription that adds extra features. Everything free in the app stays free - Plus never takes a free feature away.

• Plus is sold through the App Store and Google Play as a monthly or yearly auto-renewing subscription. Prices are shown in the app in your local currency before you subscribe.
• Every new account gets Plus free for its first 14 days - no card needed and nothing to cancel. We remind you two days before they end, and afterwards you carry on with the free app unless you choose to subscribe. If you do, payment is taken from your Apple Account (or Google Play account) when you subscribe.
• Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period. You can cancel or change it any time in your App Store or Google Play account settings.
• Refunds are handled by Apple or Google under their own policies.
• Purchases through the App Store are also covered by Apple's Licensed Application End User License Agreement. If it and these terms differ on how the app is licensed to you, Apple's agreement applies.

8. Changes and availability

We're always improving the app, so features may change. We'll try to keep it running smoothly but can't promise it will always be available or error-free. If we make important changes to these terms, we'll tell you in the app.

9. Our responsibility to you

Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. The app's free features are provided free of charge, and otherwise we aren't responsible for decisions you make based on the information in it. Your rights as a consumer under UK law are not affected.

10. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

11. Contact

Questions about these terms? Email support@nutritioncounts.com.